Satisfaction Guaranteed

If you're not satisfied, neither are we. No questions asked. No hassles. No problem!

If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition within 5

 days of purchase and we'll give you a full refund. It's that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as pick scratches, scuffs, dings or scrapes on the instrument. Items must also include all original packaging, manuals, warranties and accessories or your return may be subject to a return handling charge.

Your refund will be promptly processed after we evaluate your returned item. Refunds are made for product value only, excluding shipping and handling charges. If you received free shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.

Exceptions to our 5-Day Return Period:

  • No returns on clearance, discontinued, vintage, or demo items
  • No returns on opened packaging, sheet music, books, CDs, videos, cleaners, polishes and polishing cloths, amp tubes, in-ear buds, earplugs and in-ear monitors, headphones, drumheads, drumsticks and accessories
  • No returns on special orders; both custom orders and items we do not stock.

Abuse of Return Privileges: We understand that a solid return policy is important for you to have confidence in your purchase. We want to make sure our customers never get stuck with a wrong piece of gear. Unfortunately, there are those who have taken advantage of this policy in the past. Those who violate the spirit of our return policy by making excessive returns may be subject to limitations or suspension of return privileges.

Cash Refund Policy: Refunds for cash purchases over $50 will be made by check.